1. Introduction
At mhfive.work, we aim to process orders quickly to ensure timely delivery. If you wish to cancel an order, please review the following cancellation policy.
2. Order Cancellation
Orders may be cancelled only if they have not yet been packed or shipped.
To request a cancellation, please contact us as soon as possible after placing your order. We will do our best to accommodate your request.
3. Orders That Cannot Be Cancelled
Once an order has been processed, packed, or handed over to the courier for delivery, it can no longer be cancelled.
Pre-order, special order, or customized items cannot be cancelled after payment has been confirmed.
4. Refund for Cancelled Orders
If your cancellation request is approved before shipment, a full refund will be issued using the original payment method.
Refund processing times may vary depending on your bank or payment provider and generally take 7–14 business days.
5. Order Changes
If you wish to modify your order, such as changing the delivery address, product quantity, or selected items, please contact us immediately.
We will make every reasonable effort to accommodate your request before the order enters the packing or shipping process.
6. Cancellation by MH FIVE SDN. BHD.
We reserve the right to cancel any order under the following circumstances:
- The product is unavailable or out of stock.
- Payment could not be verified or was unsuccessful.
- Incorrect pricing or product information was published due to technical errors.
- Fraudulent or suspicious activity is detected.
- Circumstances beyond our control prevent us from fulfilling the order.
If an order is cancelled by us, any payment received will be refunded in full.
7. Contact Us
If you have any questions regarding this Cancellation Policy or wish to request an order cancellation, please contact us at mh_five@outlook.com.